Terms and Conditions

The online store www.skleppapierowka.pl respects consumer rights. Consumers may not waive the rights granted to them under the Consumer Rights Act. Any contractual provisions that are less favorable to the consumer than those of the Consumer Rights Act are void, and the provisions of the Consumer Rights Act shall apply in their place. Therefore, the provisions of these Terms and Conditions are not intended to exclude or limit any consumer rights granted to them under mandatory provisions of law, and any ambiguities must be interpreted in favor of the consumer. In the event of any inconsistency between the provisions of these Terms and Conditions and the aforementioned provisions, those provisions shall take precedence and shall be applied.

1. GENERAL PROVISIONS

1. The Online Store, accessible at www.skleppapierowka.pl, is operated by Anna Borowiak - Papierówka, ul. Główna 19, 64-030 Stare Bojanowo, email address: kontakt@skleppapierowka.pl.

2. These Terms and Conditions set forth the rules for using the Online Store, placing Orders, entering into Sales Agreements, making payments, delivering Products, filing complaints, and exercising the right to withdraw from a Sales Agreement.

3. These Terms and Conditions are intended for both consumers and business entities using the Online Store, subject to the provisions regarding business entities specified in the relevant section of these Terms and Conditions.

4. The Seller is the controller of the personal data processed in connection with the implementation of the provisions of these Terms and Conditions. Detailed rules for the processing of personal data are set forth in the Privacy Policy available on the Online Store.

5. Use of the Online Store and placing Orders is voluntary.

2. DEFINITIONS

BUSINESS DAY – any day from Monday through Friday, excluding statutory holidays.

REGISTRATION FORM – a form available in the Online Store that allows you to create an Account.

ORDER FORM – An Electronic Service, an interactive form available in the Online Store that allows a Customer to place an Order, specifically by adding Products to an electronic shopping cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.

CUSTOMER – a natural person with full legal capacity, a legal entity, or an organizational unit without legal personality to which the law grants legal capacity, who has entered into or intends to enter into a Sales Agreement with the Seller.

CONSUMER – a natural person who enters into a legal transaction with the Seller that is not directly related to their business or professional activity.

CIVIL CODE – the Act of April 23, 1964 – Civil Code, as amended.

ACCOUNT – an Electronic Service consisting of a set of resources within the Seller’s information and communication system, identified by a unique username (login) and password, in which data provided by the Service Recipient and information about Orders placed by them are stored.

NEWSLETTER – a free Electronic Service consisting of sending information regarding Products, new arrivals, promotions, and other information related to the Store’s offerings to the email address provided by the Service Recipient.

PRODUCT – a movable item available in the Online Store that is the subject of a Sales Agreement.

TERMS AND CONDITIONS – these Terms and Conditions of the Online Store.

ONLINE STORE – the online store operated by the Seller at www.skleppapierowka.pl .

SELLER / SERVICE PROVIDER – Anna Borowiak - Papierówka, 19 Główna St., 64-030 Stare Bojanowo.

SALES AGREEMENT – a sales agreement for a Product concluded between the Customer and the Seller through the Online Store.

ELECTRONIC SERVICE – a service provided electronically by the Seller to the Service Recipient through the Online Store.

SERVICE RECIPIENT – a person who uses or intends to use the Electronic Service.

CONSUMER RIGHTS ACT – the Act of May 30, 2014, on Consumer Rights, as amended.

ORDER – a declaration of intent by the Customer submitted via the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.

3. ELECTRONIC SERVICES IN THE ONLINE STORE

1. The following Electronic Services are available in the Online Store:

a) Account,

b) Order Form,

c) Newsletter,

d) Reviews.

Account

2. You can use your Account after completing the following two consecutive steps:
a) filling out the Registration Form,
b) clicking the “Register Account”
button 3. In the Registration Form, you must provide the information required by the Store’s system, specifically your first and last name or company name, address, email address, phone number, and password.
4. The Account is provided free of charge for an indefinite period.
5. The Customer may delete the Account at any time by sending a request to kontakt@skleppapierowka.pl or in writing to the Seller’s address.

Order
Form

6. Use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart.
7. An Order is placed after the Order Form is completed and the button indicating the conclusion of the contract and the obligation to pay is clicked, in accordance with the current labeling in the Store.
8. Until the Order is placed, the Customer may modify the entered data on their own.
9. The Order Form is provided free of charge and is for one-time use only.

Newsletter  

1. The newsletter is provided via the edrone system, supplied by edrone Sp. z o.o., with its registered office in Kraków, ul. Lekarska 1, 31-203 Kraków, NIP: 676-248-20-64, KRS: 0000537197.
2. Subscription to the newsletter is completed by providing an email address and following the steps indicated in the subscription form, including—if applicable—confirming the subscription via a link sent to the provided email address.
3. The newsletter is provided free of charge for an indefinite period.
4. The Subscriber may unsubscribe from the Newsletter at any time by clicking the unsubscribe link included in the Newsletter message or by contacting the Seller at kontakt@skleppapierowka.pl.
5. In connection with the use of the edrone system, data and information regarding the User’s activity in the Store may be processed to the extent described in the Privacy Policy.

Reviews

1. Customers of the Online Store may voluntarily and free of charge submit reviews regarding purchases made in the Online Store. A review may also include a rating, photo, or review of a product purchased in the Online Store.
2. After purchases are made in the Online Store, the Seller provides the data necessary to create an email invitation to the company handling the survey process.The distribution of surveys and the process of collecting feedback via forms are handled entirely by TrustMate SA, located at Bartoszowicka 3, 51-641 Wrocław. TrustMate SA sends the Customer an email requesting a review and including a link to the online form for submitting it—the online form allows the Customer to answer the Seller’s questions regarding the purchase, rate the purchase, add a personal description of the review, and upload a photo of the purchased product. If a review is not submitted after receiving the first invitation to do so, TrustMate may resend the invitation.
3. A review may only be submitted by a Customer who has made purchases in the Seller’s Online Store.
4. Reviews submitted by Customers are published by the Seller in the Online Store and on the TrustMate.io profile page.
5. The Customer may not use the submission of a review for unlawful activities, in particular for actions constituting unfair competition against the Seller, or for actions that infringe upon personal rights, intellectual property rights, or other rights of the Seller or third parties.
6. A review may only be posted for products actually purchased from the Seller’s Online Store. It is prohibited to enter into fictitious or sham sales contracts for the purpose of posting a review. Furthermore, the Seller itself or its employees, regardless of the basis of their employment, may not be the author of a review.
7. A posted review may be deleted by its author at any time.

4. COMPLAINT PROCEDURE REGARDING ELECTRONIC
SERVICES

1. Complaints related to the provision of Electronic Services or the operation of the Online Store may be submitted:
a) in writing to the Seller’s address,
b) electronically to the following address: kontakt@skleppapierowka.pl.
2. It is recommended that the complaint include information regarding the issue, the date it occurred, the request, and contact information. The absence of this information does not affect the validity of the complaint if the subject matter of the complaint can be determined.
3. The Seller shall review a complaint regarding Electronic Services without delay, no later than within 14 days of receipt, unless the law provides for a different timeframe.

5. TERMS AND CONDITIONS FOR ENTERING INTO A SALES AGREEMENT

A Sales Agreement is concluded after the Customer places an Order using the Order Form. 1. The prices of Products listed in the Store are in Polish zlotys and include taxes.

1. The Sales Agreement is concluded after the Customer places an Order using the Order Form.
2. The prices of Products listed in the Store are in Polish zlotys and include taxes.
3. The Customer is informed of the total price of the Product or Products, shipping costs, and other fees before placing an Order, specifically on the Order summary page.
4. After an Order is placed, the Seller confirms receipt via email.
5. If the Order is accepted for processing, the Seller sends the Customer an email confirming the conclusion of the Sales Agreement.
6. The Sales Agreement is concluded in accordance with the information provided to the Customer during the Order placement process.
7. The terms of the concluded Sales Agreement are recorded and secured in the Store’s IT system and provided to the Customer via email.
8. Placing an Order marked with a button indicating the obligation to pay constitutes an obligation to pay the price.

6. PAYMENT METHODS AND TERMS FOR THE PRODUCT

1. The Seller offers the following payment methods: a) cash on delivery, b) payment upon in-person pickup, c) payment by bank transfer to the Seller’s bank account, d) other payment methods available in the Online Store at the time the Order is placed.
2. The Seller’s bank account information:

mBank
18 1140 2004 0000 3102 7934 3209

3. If the Customer chooses to pay by bank transfer, they must make the payment within the timeframe specified during the Order placement process, which shall not be less than 7 days, unless otherwise agreed upon by the parties.
4. In the case of cash-on-delivery or in-person pickup, payment is made upon receipt of the Product, respectively.

7. SALE EVENTS, PROMOTIONS, AND DISCOUNT CODES

1. The Store may organize promotions, sales, and discount campaigns.
2. The Seller provides information regarding the terms of each promotion on the Online Store.
3. Unless the terms and conditions of a specific promotion state otherwise, only one discount code may be used per Order.
4. Promotions and discount codes cannot be combined, unless the terms of a specific promotion state otherwise.

8. Payment Terms:

1. If the Customer chooses to pay by bank transfer, electronic payment, or credit/debit card, the Customer is required to make payment within 7 calendar days from the date the Sales Agreement is concluded.
2.  If the Customer chooses to pay in cash upon delivery or in cash upon personal pickup, the Customer is required to make payment upon receipt of the shipment.

9. COST, METHODS, AND TIMING OF DELIVERY AND PRODUCT RECEIPT

1. Delivery of the Product is subject to a fee, unless the terms of a specific promotion or the Sales Agreement provide otherwise.
2. The delivery cost is indicated to the Customer on the Store’s website and during the Order placement process.
3. The Seller offers, in particular: a) courier delivery, b) cash-on-delivery courier service, c) in-person pickup—if this option is available for the selected Product.
4. Standard courier delivery covers shipments up to 30 kg. For Products exceeding this limit, non-standard delivery to the building entrance may be used, in accordance with the information provided for the specific Product.
5. In-person pickup is available at the following address:

Anna Borowiak - Papierówka
, 19
Główna St., 64-030 Stare Bojanowo

after prior arrangement of a pickup time.

6. The standard processing time for a Product is approximately 30 Business Days, plus approximately 2–3 Business Days for delivery, unless a different timeframe is specified in the Product description or when placing the Order.
7. For Products with different Order fulfillment times, the fulfillment time is the longest time specified for a given Product.
8. The production time begins:
a) in the case of payment by bank transfer or electronic payment—on the date the Seller’s account is credited,
b) in the case of cash-on-delivery payment—on the date the Sales Agreement is concluded,
c) in the case of other payment methods—in accordance with the information provided for the specific payment method.
9. If applicable law provides for a maximum delivery time, the provisions of these Terms and Conditions do not exclude or limit the Customer’s rights arising from such provisions.
10. In the case of in-person pickup, the Product will be ready for pickup on the date specified for the Product or in the Order confirmation.

10. CUSTOM ORDERS

1. Custom-made Products may be produced in accordance with the Customer’s specifications or to meet the Customer’s individual needs.
2. For custom orders, the Seller may require an advance payment or prepayment, the amount and terms of which are presented to the Customer on a case-by-case basis prior to the conclusion of the Sales Agreement.
3. If, after the custom order has begun to be fulfilled, the Customer cancels the order for reasons attributable to the Customer, the Seller may seek payment of amounts due under the Sales Agreement and applicable law.
4. In the case of Products manufactured according to the Customer’s specifications or intended to meet the Customer’s individualized needs, the right to withdraw from the Sales Agreement may not apply, in accordance with the provisions of the Consumer Rights Act.
5. Upon fulfillment of the order, the Seller shall notify the Customer that the Product is ready for pickup or shipment using the contact information provided when placing the Order.
6. The Customer is obligated to pick up the Product or schedule a delivery date within the timeframe specified by the Seller.
7. If the Product is not picked up or the Customer fails to respond, the Seller may charge reasonable storage fees for the Product, provided this is in accordance with applicable law and prior arrangements with the Customer.

11. “EXPRESS FULFILLMENT” SERVICE

1. When purchasing the additional “Express Processing” service, the Customer instructs the Seller to begin performing this service in accordance with the terms and conditions presented at the time of purchase.
2. The “Express Processing” service consists of assigning an expedited processing status to the Order.
3. If the service has been fully performed before the expiration of the withdrawal period, in accordance with the Consumer’s request and after informing the Consumer of the loss of the right of withdrawal upon full performance of the service, the right to withdraw from this service may not apply under the terms set forth in the Consumer Rights Act.

12. PRODUCT NON-CONFORMITY WITH THE CONTRACT – COMPLAINTS

1. The Seller is liable to the Consumer for the Product’s non-conformity with the Sales Contract under the terms set forth in the Consumer Rights Act.
2. If the Product does not conform to the Sales Agreement, the Consumer may file a complaint.
3. First, the Consumer may demand that the Product be brought into compliance with the Sales Agreement through repair or replacement, in accordance with the provisions of the Consumer Rights Act.
4. In cases specified by law, the Consumer may also demand a price reduction or withdraw from the Sales Agreement.
5. The Seller shall perform the repair or replacement within a reasonable time and without undue inconvenience to the Consumer, taking into account the nature of the Product and the purpose for which it was purchased.
6. The costs of repair or replacement, including shipping costs, shall be borne by the Seller.
7. A complaint may be filed: a) in writing to the following address:

Anna Borowiak - Papierówka
, 19
Główna St., 64-030 Stare Bojanowo

b) electronically to the following address:

kontakt@skleppapierowka.pl

8. A complaint may be filed in any form. It is recommended to describe the nature of the nonconformity, the date it occurred, and to specify the Consumer’s request.
9. A sales receipt is not a prerequisite for processing a complaint, although it may facilitate the identification of the transaction.
10. The Seller will respond to the Consumer’s complaint within 14 days of receiving it. If the Seller does not respond within this period, the complaint is deemed to have been accepted.
11. The Consumer shall not bear any costs associated with bringing the Product into compliance with the Sales Agreement. In the event of a complaint, the Seller shall bear the costs of transportation, repair, or replacement of the Product in accordance with applicable regulations.
12. The Seller’s liability for the Product’s non-conformity with the Sales Agreement shall continue for the period specified in the Consumer Rights Act.
13. The provisions of this section do not limit the Consumer’s rights arising from mandatory provisions of law.

11. DAMAGE DURING SHIPPING

1. Upon receipt of the shipment, the Customer should, to the extent possible, inspect the condition of the packaging and the Product.
2. If visible damage to the shipment is found, it is recommended to take photographs and prepare a damage report with the carrier.
3. The absence of a damage report does not deprive the Consumer of the rights arising from the provisions regarding non-conformity of goods with the contract.
4. If damage to the Product is found, the Customer should immediately contact the Seller at kontakt@skleppapierowka.pl and provide information necessary to assess the matter, including—if possible—photos of the packaging and the Product.
5. If the shipment has visible, serious damage, the Customer may refuse to accept it, provided that the carrier’s policies allow for this.

12. RIGHT TO WITHDRAW FROM THE CONTRACT

1. A Consumer who has entered into a Distance Sales Agreement generally has the right to withdraw from it within 14 calendar days without providing a reason.
2. The deadline for withdrawing from the Sales Agreement expires 14 days after the day on which the Consumer took possession of the Product or on which a third party designated by the Consumer, other than the carrier, took possession of the Product.
3. If the Contract covers multiple Products that are delivered separately, in batches, or in parts, the period may be calculated in accordance with the rules set forth in the Consumer Rights Act.
4. To meet the deadline, it is sufficient to send the notice of withdrawal before the deadline expires.
5. The notice of withdrawal may be submitted: a) in writing to the following address:

Anna Borowiak - Papierówka
, 19
Główna St., 64-030 Stare Bojanowo

b) electronically to the following address:

kontakt@skleppapierowka.pl

6. The consumer may use the statutory model withdrawal form attached to the Consumer Rights Act. Use of the form is not mandatory.
7. The consumer is required to return the Product to the Seller or hand it over to a person authorized by the Seller to receive it immediately, no later than within 14 days from the date on which the consumer withdrew from the Sales Agreement. The deadline is met if the Product is shipped back before it expires.
8. The Product should be returned to the following address:

Anna Borowiak - Papierówka
, 19
Główna St., 64-030 Stare Bojanowo

9. The Consumer bears the direct costs of returning the Product, unless the Seller has agreed to bear them or the law provides otherwise.
10. In the case of bulky Products or those that cannot be returned by regular mail, information regarding the estimated return costs is provided to the Consumer prior to the conclusion of the Agreement, if such an obligation arises under applicable law.
11. The Seller shall refund to the Consumer all payments made by the Consumer, including the costs of delivering the Product to the Consumer, without delay, no later than 14 days from the date of receipt of the notice of withdrawal from the Contract.
12. The Seller may withhold the refund of payments received from the Consumer until the Product is returned or the Consumer provides proof of its return—whichever occurs first.
13. The refund will be issued using the same payment method the Consumer used, unless the Consumer has expressly agreed to an alternative arrangement.
14. If the Consumer has chosen a delivery method other than the cheapest standard delivery method available in the Store, the Seller is not obligated to refund any additional costs resulting from the more expensive delivery method selected by the Consumer.
15. The Consumer is liable for any reduction in the value of the Product resulting from its use in a manner that goes beyond what is necessary to ascertain the nature, characteristics, and functioning of the Product.

Exclusion of the Right of Withdrawal

16. The Consumer is not entitled to withdraw from a distance contract in the cases specified in the Consumer Rights Act, in particular with respect to:

a) Non-prefabricated Products manufactured according to the Consumer’s specifications or intended to satisfy the Consumer’s individual needs;

b) Products which, upon delivery, due to their nature, become inseparably combined with other items;

c) other cases specified in applicable law.

17. The mere fact that a Product is made to order does not automatically exclude the right of withdrawal. The exclusion applies to Products that meet the conditions specified in the Consumer Rights Act.

13. OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND RESOLVING CLAIMS

1. The consumer may utilize out-of-court procedures for handling complaints and pursuing claims.
2. Detailed information regarding the availability of such procedures is available on the websites of the Office of Competition and Consumer Protection and the relevant entities involved in the amicable resolution of consumer disputes.
3. In particular, the consumer may seek free assistance from a municipal or county consumer ombudsman.

14. PROVISIONS CONCERNING BUSINESSES

1. This section of the Terms and Conditions and the provisions contained herein apply exclusively to Customers and Service Recipients who are not Consumers.
2. In the case of Customers who are not Consumers, the Seller may limit the available payment methods, including requiring full or partial prepayment.
3. Upon the Seller’s delivery of the Product to the carrier, the benefits and burdens associated with the Product, as well as the risk of accidental loss or damage to the Product, shall pass to the Customer who is not a Consumer, to the extent permitted by applicable law.
4. With respect to Customers who are not Consumers, to the extent permitted by applicable law, the Seller’s liability under the warranty may be excluded.
5. The provisions regarding the right of Consumers to withdraw from the Contract do not apply to Customers who are not Consumers, unless applicable law grants them such a right.
6. The distribution of surveys and the process of collecting feedback via forms are fully managed by TrustMate SA, with its registered office at Bartoszowicka 3, 51-641 Wrocław.

15. REVIEWS IN THE ONLINE STORE

1. A Customer of the Online Store may voluntarily post a review regarding a Product or purchases made in the Store.
2. Reviews must be truthful and may not infringe on the rights of third parties.
3. The Seller may use external systems for collecting and publishing reviews.
4. The review collection process may be managed by:

16. FINAL PROVISIONS

1. Contracts concluded through the Online Store are entered into in Polish.
2. The Seller may amend these Terms and Conditions for valid reasons, in particular in the event of: a) changes in the law, b) changes in payment or delivery methods, c) changes in the Store’s functionality, d) changes in the Seller’s details, e) the need to bring these Terms and Conditions into compliance with applicable law.
3. Amendments to the Terms and Conditions do not affect the rights acquired by Customers prior to the amendments taking effect.
4. In matters not covered by the Terms and Conditions, the generally applicable provisions of Polish law shall apply.

APPENDIX NO. 1 – CONTRACT WITHDRAWAL FORM

Form